With nearly fourteen years as a principal broker, there are certain legal issues that arise on a fairly regular basis. One of the most common is the buyer’s broker calling the seller’s broker after closing to report the sellers had taken items that were supposed to stay in the home after closing, or some of
Our Coldwell Banker Bain Standards of Practice, Item 2, states “Respect the limits of your own expertise. Before doing business outside your usual market area or area of expertise, always ask, ‘What is the best for this buyer/seller?’ and act accordingly.” As an example, one of my brokers, an expert on mobile homes in
With the buzz about the importance of customer service, it is hard to define. We know when we receive good customer service and when we have not. More often we don’t than do. In fact, most of us probably expect that. Years ago I had two examples that helped define what creates a memorable experience.
When the words “Facebook” and “business” were first used in the same sentence, we got an inquisitive gleam in our eyes and imagined the possibilities. Agents started posting their listings—obnoxious. Next came the Facebook business page—95.8% are boring (imho). My next move was to reframe my time on Facebook as my “cocktail party.” Comfortable